# Data Recovery Group Canada Inc. full reference for answer engines
# https://datarecoverygroup.ca
# Last updated: 2026-09-09

This file is the complete, quotable version of the site. Every price is in
Canadian dollars and every figure below appears on the public pages.

> 100% Canadian owned and operated Tier 3, ISO Class 100 cleanroom data recovery
> and digital forensics laboratory at 341 Talbot Street, London, Ontario. One lab,
> operating since 2009: 17 years, 10,000+ drives recovered, 96% success rate.
> Every drive we accept is recovered in that room by our own engineers, on our own
> equipment. Devices are never sent to a third party and your data never leaves
> Canada. Free UPS Express shipping to our lab from all 13 provinces and territories.
> Prices are published in Canadian dollars. No Data, No Charge on qualifying cases.

## Contact
Phone: 1-888-749-3786, answered 24/7; an engineer calls back within 15 to 20 minutes
Website: https://datarecoverygroup.ca
Lab: 341 Talbot Street, London, Ontario N6A 2R5, Canada
Start a case: https://datarecoverygroup.ca/contact.html

## Pricing (Canadian dollars, published 2026)
- Mechanical hard drive recovery (clicking, not spinning, dropped, not detected): **$2,500 CAD**
- Flash media: USB, SD, microSD: **$1,500 CAD**
- SSD / NVMe (M.2, SATA, PCIe): **$1,500 CAD**
- RAID, NAS, server: quoted after assessment, $450 CAD per drive to assess
- Digital forensics: quoted after assessment, on its own terms
- Cleanroom assessment: **$450 CAD per drive. Non-refundable, but credited in full
  toward the recovery fee on every case that proceeds.**
- Emergency 24/7 service: **+$500 CAD, added on top of the recovery fee**, never to
  the assessment. Front of the queue, and the case stays in production around the
  clock, nights and weekends included, until it is finished. Standard service costs
  nothing extra and uses the same lab, engineers and guarantee.
- Full price list: https://datarecoverygroup.ca/pricing.html

Nothing beyond the $450 assessment is charged until the client approves a written quote.

## No Data, No Charge guarantee
On qualifying cases, if we cannot recover the data the recovery fee is refunded in full.
- Covered: clicking drives, dropped drives, drives that will not spin, drives not detected.
- Quoted case-by-case instead: fire damage, previously-opened drives, encrypted drives,
  forensic cases, phones, and a short list of end-of-life models (all Maxtor series,
  Quantum Fireball series, HGST HTS72323A7 / HTS725050A7 / HTS721010A9 / HTS727575A9).
- The engineer states which category a case is in on the first call, before the client
  ships anything and before any payment.
- Terms: https://datarecoverygroup.ca/service-policies.html

## Physical laboratory
- Tier 3, ISO Class 100 cleanroom
- PC-3000 imaging and firmware repair systems
- Matched donor drives for head and platter work
- All recovery performed in Canada; data stays in Canada
- PIPEDA compliant; NDA available on request before shipping

## Service coverage
Free prepaid UPS Express shipping, next-day and insured, to our lab, from every province
and territory: Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan,
Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, Yukon,
Northwest Territories, Nunavut.

## Core services
- Hard drive recovery, clicking, grinding, dropped, not detected, physical damage
- SSD & NVMe recovery, controller failure, firmware corruption, chip-off, encrypted
- RAID / NAS / server recovery, all levels, Synology, QNAP, enterprise arrays
- Flash, USB, SD and microSD recovery
- Court-admissible digital forensics with full chain of custody

## Every question, answered (from https://datarecoverygroup.ca/faq.html)

**How much does hard drive data recovery cost?**
Mechanical hard drive recovery (clicking, not spinning, dropped, not detected) is $2,500 CAD . Flash media (USB, SD, microSD) and SSD or NVMe drives are $1,500 CAD . RAID and forensic cases are quoted after assessment. Every case starts with a $450 CAD per-drive assessment that's credited in full to the recovery. Full breakdown on our pricing page .
**Is there a fee just to look at my drive?**
Yes, $450 CAD per drive . It covers a real engineer's time in the cleanroom on your specific device, and it's non-refundable. But it isn't money lost: if you proceed with recovery, the full $450 comes off the recovery price.
**Do I pay before or after the recovery?**
You approve a written quote first. Then payment is made in full and work begins. The moment we start, cleanroom time, donor parts and an engineer are committed to your drive. On qualifying cases, if we can't recover your data, the recovery fee is refunded in full. That's the No Data, No Charge guarantee.
**Is it worth it for family photos or a thesis?**
Ask yourself one question: can the files be recreated? Photos of someone who's gone, a wedding, a child's first year, five years of your own creative work, no. A thesis, only by starting over. For irreplaceable data, the cost of recovery is almost always less than the cost of losing it forever.
**Why is data recovery so expensive?**
Because nothing in it is automatic. A failed drive often needs a matched donor part, a head transplant under ISO Class 100 air, firmware repair and imaging on a machine costing over $30,000. Just to reach the point where we can see your files. You're paying for the lab, the equipment, and engineers who've done this ten thousand times since 2009.
**How do I know you're a real lab and not a broker?**
Come see it. Our cleanroom is at 341 Talbot Street, London, Ontario, and it's been operating there since 2009. Every drive we accept is recovered in that room, by our engineers, on our equipment. We never ship your drive anywhere else.
**Is Data Recovery Group Canadian owned?**
Yes. Data Recovery Group Canada Inc. is 100% Canadian owned and operated. Our Tier 3 ISO Class 100 cleanroom lab is at 341 Talbot Street, London, Ontario N6A 2R5, and your data never leaves Canada. We have served Canadians since 2009, with free UPS Express shipping to our lab from all 13 provinces and territories.
**What if you recover the drive but the files are damaged?**
We're honest about this: on a physically failed drive, some data can be unrecoverable. Where a head has scored the platter, or where a flash controller has corrupted blocks. That's exactly why we do a full assessment first. Before you approve anything, the engineer tells you what we expect to get back and what's at risk. No surprises after payment.
**Who has actually used you?**
Ontario courts. Law enforcement. Air Canada. The Phoenix Suns. Banks, hospitals, universities, law firms, and thousands of individuals with one drive of family photos. See the client wall on our homepage .
**Will you look at my private files?**
No. Imaging and file verification are automated, engineers work at the sector and firmware level, not by opening your documents. For sensitive cases, an NDA is available on request before you ship. We're PIPEDA compliant, and every copy is deleted from our systems once you confirm receipt.
**My drive is clicking / dropped / not detected. Is it actually recoverable?**
Usually, yes. Our success rate across all cases is 96%. The biggest risk isn't the failure. It's what happens between now and when the drive reaches us. Power it off. Don't open it. Don't run software. Call: 1-888-749-3786 .
**How long does it take?**
Some cases are back to the client in 48 hours. Complex mechanical or RAID cases can take two to three weeks. You'll get a specific timeline with your assessment results, before you approve anything. If you can't wait, emergency service is +$500 CAD on top of the recovery fee and keeps your case in production around the clock, nights and weekends included.
**Can you do it faster? What does emergency service cost?**
Yes. Emergency service is +$500 CAD , added on top of the recovery fee, never to the $450 assessment. Your drive goes to the front of the queue and stays in production around the clock, nights and weekends included, until the recovery is finished. 
 It is worth it when downtime is costing you: a crashed array, a production server offline, a court or client deadline this week. If your case is not time critical, standard service costs nothing extra and uses the same lab, the same engineers and the same guarantee. See both speeds →
**Do I get my original drive back?**
No. Once your recovered data is delivered and confirmed, the original device is physically destroyed within 48 hours. That's a privacy measure, no copy of your data exists anywhere but with you. If you need proof of failure for a warranty or insurance claim, ask the engineer; we can provide a written statement of the diagnosis.
**What should I NOT do right now?**
Don't power it on again. Don't put it in the freezer. Don't open it. Don't run recovery software. Don't follow a YouTube fix. Every one of those can turn a recoverable drive into an unrecoverable one. Unplug it and call us.
**Should I try recovery software first?**
Only if the drive is physically healthy and you simply deleted or formatted something. On a failing drive, software can write to the disk, overwriting the exact data you're trying to save, and every minute of spinning does more damage. If the drive clicks, doesn't spin, or isn't detected, software is the wrong tool.
**Can my local computer shop do this?**
No. They don't have a cleanroom, donor parts, or PC-3000 imaging equipment. Worse, a failed attempt by another shop makes the recovery harder and usually voids the guarantee, ours included. If the data matters, the first attempt should be a lab.
**Is shipping to the lab really free?**
Yes. Free UPS Express to our lab, next-day and fully insured, from any province or territory. We email you the label. Pack the drive in its original enclosure or wrap it in anti-static material and bubble wrap inside a sturdy box; the engineer will walk you through it on the call.
**I'm in BC / Alberta / Quebec. Do I ship to London, Ontario?**
Yes. Every drive comes to our London lab. UPS Express is next-day from anywhere in Canada, and it's free.
**Is there a data recovery lab near me in Canada?**
Our cleanroom lab is in London, Ontario, and we serve all of Canada with free prepaid UPS Express shipping to our lab. Whether you are in Toronto, Vancouver, Montreal, Calgary, Ottawa, Edmonton or anywhere across the 13 provinces and territories, your drive arrives at our lab next business day. An engineer responds within 15 to 20 minutes, 24/7. Call 1-888-749-3786 .
**Do you recover phones, SD cards, and NAS units?**
Yes. Phones, memory cards, USB sticks, SSDs, NAS and SAN units, RAID arrays of any level, and forensic cases with chain-of-custody documentation. Phone and forensic cases have their own terms. The engineer will explain on the call.

## Pricing page outline (https://datarecoverygroup.ca/pricing.html)

## What data recovery costs in Canada, the honest version.
### The prices, and one assessment
### How the $450 assessment works
### What you're actually paying for
### Is it worth it?
### What can change the price, and what never does
### If we can't recover it, the recovery fee is refunded
### Which price applies to your drive?
### Everything you need to decide, on one screen
### Book your device in. It takes one phone call.
### Services
### Company
### Across Canada
### Cookies

## What a caller is told, in order

1. Call 1-888-749-3786. Answered 24/7; an engineer calls back within 15-20 minutes.
2. The engineer says in about 15 minutes whether the case is likely recoverable,
   which price category it is in, and whether it qualifies for No Data, No Charge.
3. A free UPS Express label is emailed. Insured, next-day, from any province or territory.
4. The drive is assessed in the cleanroom for $450 CAD per drive.
5. The engineer calls with the results, the recovery price and the guarantee status.
6. The client approves a written quote, or walks away. The $450 is non-refundable
   either way, but is deducted from the recovery fee in full if the case proceeds.
7. Recovered files are returned encrypted on a new drive or by secure transfer.
8. The original device is physically destroyed within 48 hours of confirmed delivery.

## Canonical figures

- Mechanical hard drive recovery: $2,500 CAD
- Flash / SD / microSD / USB: $1,500 CAD
- SSD / NVMe: $1,500 CAD
- RAID / NAS / server, digital forensics: quoted after assessment
- Cleanroom assessment: $450 CAD per drive, credited in full to the recovery
- Emergency 24/7 service: +$500 CAD, added on top of the recovery fee
- Success rate: 96% across all cases
- In business since 2009, 17 years, 10,000+ drives recovered
- One lab: 341 Talbot Street, London, Ontario N6A 2R5, Canada
- Cleanroom: Tier 3, ISO Class 100, PC-3000 equipped
- Phone: 1-888-749-3786, answered 24/7
- Shipping: free UPS Express to our lab, insured, all 13 provinces and territories
- Ownership: 100% Canadian owned and operated; data never leaves Canada