Most data recovery labs won't put this in writing. We do, because our 96% success rate, our Tier 3 cleanroom, and 17 years of engineering depth mean we're confident enough to stand behind every qualifying case we take.
Which cases qualify. Clicking drives, dropped drives, drives that won't spin, drives that aren't detected, covered. Most of what comes through our lab is. A few categories are quoted case-by-case instead, because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. We'll tell you which category you're in on the first call, before you ship anything, before you pay anything. Full list →
Yes. Our forensic recovery process follows strict chain-of-custody protocols recognized by courts across Canada and the United States. Every step is documented, from device intake through evidence handling, recovery, and final reporting. Our documentation has been accepted in civil, family, employment, and criminal proceedings.
Call 1-888-749-3786an engineer will walk you through your specific situation in 15 to 20 minutes. 24/7.
Chain of custody is a documented, unbroken record of who handled a piece of evidence, when, and what was done to it at each stage. In legal proceedings, opposing counsel can challenge evidence if the chain of custody is broken or poorly documented. Our process ensures airtight documentation from the moment your device arrives at our lab until the final forensic report is delivered to your legal team.
In many cases, yes. When files are deleted, even after a format or factory reset, the underlying data often remains on the storage medium until it is physically overwritten. Our forensic engineers use specialized tools to recover deleted files, hidden partitions, and residual data that standard software cannot access. The success rate depends on what has happened to the device since deletion, but our 96% overall recovery rate reflects our ability to recover data others cannot.
Most forensic cases are completed within 5 to 10 business days, depending on the complexity and size of the storage device. Rush and priority service is available for time-sensitive litigation deadlines. We provide regular status updates throughout the process and can accommodate court-imposed deadlines when possible. Call 1-888-749-3786 to discuss your timeline.
Forensic recovery pricing depends on the device, the case complexity, and the level of documentation required, which is why every engagement starts with a real Tier 3 cleanroom diagnostic, not a software scan. Once our engineers have assessed your drive, they'll give you a clear written quote before any recovery work begins. You approve the quote, or you walk away. No surprises.
Call 1-888-749-3786an engineer will walk you through your specific situation in 15 to 20 minutes. 24/7.
We perform forensic recovery on virtually all digital storage devices: internal and external hard drives (all makes, all capacities), solid-state drives (SATA, NVMe, M.2), RAID arrays and NAS devices, USB flash drives, SD and microSD cards, mobile phones, tablets, and laptops. If it stores digital data, we can examine it forensically inside our cleanroom.
Our forensic documentation and chain-of-custody procedures meet the evidentiary standards of courts across Canada and the United States, including provincial and state courts, federal courts, family courts, and employment tribunals. We prepare reports that meet the requirements of counsel and the rules of evidence in the relevant jurisdiction. Our team has supported cases in Ontario, across Canada, and throughout the US.
Yes. We regularly work with law firms, in-house corporate counsel, and HR departments across Canada and the United States. We understand the evidentiary requirements of litigation, and our team communicates directly with legal counsel to ensure our forensic reports meet the specific requirements of each case. We can provide expert declarations and testimony when needed. Contact us at 1-888-749-3786 to discuss your case confidentially.
Every case gets the same lab, the same engineers and the same guarantee. The only thing that changes is where your drive sits in the queue.
Most cases are back with the client inside a few days. Complex mechanical and RAID work can take two to three weeks. You get a specific timeline with your assessment results, before you approve anything.
Your systems are down and every hour is costing you. A crashed array, a production server offline, a court deadline this week. Your drive goes to the front of the queue and stays in production around the clock, nights and weekends included, until it is finished.
An engineer on the phone in 15 to 20 minutes, 24/7
Tier 3, ISO Class 100 cleanroom
PC-3000 imaging and firmware repair
Free UPS Express to our lab, fully insured
Written quote before any recovery work
No Data, No Charge on qualifying cases
Recovered files returned encrypted
Every copy deleted once you confirm receipt
We understand the weight of what is at stake. When data carries legal significance, recovery must follow protocols that courts recognize and opposing counsel cannot challenge. Our London, Ontario lab has supported forensic cases for law firms, corporations, and government agencies since 2009.
From intake to final delivery, every touchpoint is recorded. We produce a complete chain-of-custody log that tracks who handled the device, when, and what actions were taken, the backbone of admissible evidence.
Your device is treated as evidence from the moment it arrives. We create forensic images (bit-for-bit copies) before any recovery work begins, preserving the original state of the media for legal proceedings.
We deliver detailed forensic reports suitable for court submission. Reports include methodology, findings, file listings, metadata analysis, and hash verifications, formatted for legal counsel and prepared for scrutiny.
Files that were deleted, formatted, or hidden can often be recovered. Our engineers use forensic-grade tools to locate and restore data from storage media, even after deliberate attempts to erase it.
We extract and analyze file metadata, timestamps, authorship, modification history, GPS coordinates, and access logs. This data often proves critical in establishing timelines and verifying document authenticity in legal disputes.
Smartphones and tablets contain vast amounts of evidence, messages, call logs, location data, photos, and app data. We extract and preserve mobile device data with the same forensic rigor applied to traditional storage media.
Chain of Custody. Every Step. Documented. From intake to courtroom. Nothing is left to chance.
Whether you represent a client in litigation or are managing an internal investigation, our forensic process is built to meet your evidentiary requirements.
We work directly with litigation teams to recover and preserve digital evidence. Our reports are formatted for court submission and we coordinate with legal counsel on case-specific requirements and deadlines.
In-house counsel rely on us for internal investigations, litigation holds, and compliance matters. We provide forensic analysis that stands up to external audit and legal challenge.
Employee misconduct, IP theft, or policy violations, we recover evidence from company devices while maintaining strict confidentiality and documentation standards required for employment proceedings.
We assist law enforcement agencies with digital evidence recovery from seized devices. Our chain-of-custody protocols meet the evidentiary standards required for criminal proceedings.
Divorce proceedings, custody disputes, contract disputes, and civil claims increasingly involve digital evidence. We recover and document data from personal devices, computers, and cloud-linked storage for civil and family courts.
Wrongful termination, non-compete violations, trade secret disputes, we recover electronic evidence from employee devices and company systems with documentation that meets tribunal and court requirements.
Not all data recovery is created equal. When digital evidence is presented in court, opposing counsel will scrutinize how that evidence was collected, handled, and preserved. If the process is flawed, the evidence may be excluded, regardless of what it contains.
Court-admissible data recovery requires three things: an unbroken chain of custody, forensically sound imaging techniques, and thorough documentation at every stage. The goal is to prove that the evidence presented in court is an accurate, unaltered representation of the original data.
Our lab follows these standards as a matter of standard procedure, not as an afterthought. From the moment your device arrives at our 341 Talbot Street facility in London, Ontario, it enters a controlled forensic workflow designed to withstand legal challenge.
Forensic recovery demands more than technical skill. It requires a controlled, secure environment where evidence integrity is guaranteed at every stage. Our London, Ontario lab was built for exactly this.
Our Tier 3 cleanroom maintains fewer than 100 airborne particles per cubic foot, the same standard used in semiconductor fabrication. This prevents physical contamination of storage media during forensic examination. Temperature, humidity, and electrostatic discharge are controlled at all times. Every device is processed inside this environment by trained engineers wearing full cleanroom protective equipment.
Every device that enters our facility is logged into our chain-of-custody system immediately upon arrival. We record the device condition, serial numbers, unique identifiers, and the identity of every person who handles it. This documentation continues through every stage of the forensic process and is included in the final report delivered to counsel.
Every member of our team operates under a signed non-disclosure agreement. Lab access is restricted to authorized personnel only. Client data is stored on encrypted systems and deleted from our servers upon confirmation of receipt. We are fully PIPEDA compliant and follow strict privacy protocols for both Canadian and American clients.
Your device ships to our lab via free prepaid UPS, fully insured. Upon arrival, we log it into our chain-of-custody system, recording condition, serial numbers, and timestamps. The assessment fee covers this initial forensic intake and diagnostic.
Before any recovery work begins, we create a bit-for-bit forensic image of the original device. This preserves the original evidence in its unaltered state. All subsequent analysis is performed on the forensic copy. Never the original media.
Our engineers perform comprehensive forensic analysis inside our ISO Class 100 cleanroom. We recover deleted files, analyze metadata, reconstruct file systems, and extract data from damaged or corrupted sectors using forensic-grade tools.
We prepare a detailed forensic report documenting methodology, tools used, chain of custody, findings, and hash verifications. Reports are formatted for legal counsel and prepared for court submission. You review the recovered file list before final delivery.
Recovered data and forensic reports are delivered on encrypted media or via secure transfer. The original device and all copies are handled per your instructions. We delete all data from our systems upon your written confirmation of receipt.
Our team handles every inquiry with the discretion and professionalism your case demands. Whether you represent a client, manage an internal matter, or need forensic support for litigation. We are here to help.
Request a Consultation →Independent data recovery laboratory. Not affiliated with any device manufacturer or OEM. All brand names referenced are trademarks of their respective owners.
You are probably holding a drive with something on it you cannot replace. Here is every answer, so the only thing left to do is pick up the phone.
Fixed, not an estimate. Includes the donor drive, your data back on a new drive, and UPS Express shipping. RAID, NAS and server: $450 CAD per drive to assess, credited in full. Full price list →
And on qualifying cases, if we cannot recover your data the recovery fee is refunded in full. Clicking, dropped, won't spin, not detected: all covered.
You get a specific timeline with your assessment results, before you approve anything. Cannot wait? Emergency service is +$500 CAD and keeps your case in production around the clock. Emergency service →
Every extra minute a failing drive spends powered on can turn a recoverable case into an unrecoverable one. Unplug it and pick up the phone.
Unplug the device and leave it alone.
Call 1-888-749-3786. An engineer answers, 24/7.
In 15 minutes you will know whether your case is likely recoverable, what it costs, and whether it qualifies for No Data, No Charge.
We email a free UPS Express label. Insured, next-day, from any province or territory, and it costs you nothing.
Nothing is charged until you approve the price.
Clicking drives, dropped drives, drives that won't spin, drives that aren't detected: all covered. Most of what comes through our lab is. A few categories are quoted case-by-case instead, because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. We'll tell you which category you're in on the first call, before you ship anything, before you pay anything. Full list →
See what our clients say about getting their data back.
Great to work with, Paul kept me updated throughout the entire process and they were able to recover all of our data from a failed RAID array on our NAS. They worked with us every step of they way without being patronizing like a lot of tech places tend to be.
Great service. Great results recovering photos I had deemed lost
Data recovery team really helped with my clicking hard drive! Got all my work and pictures back!! Plus my UWO discount was appreciated!!!
The support that the team gave me was thorough and timely! My data was recovered in a single interaction. Awesome !
Data Recovery Group was an amazing help!! They were fast, professional and able to recovery all our data!! Customer Service was fantastic! Would 100% recommend. - Jim & Melanie
Amazing help fixed a drive that was dead for me and saved my school semester! Thanks guys !
Amazing help was able to Quickly recover a dead harddrive that I thought was a gonner. Amazing service
My External Hard Drive With all my clients files Crashed, Nine years of records could not be accessed, I could not work without those records. DRG recovered them in 24 hrs getting me back in business by Monday morning. They were responsive and understanding. Thank goodness I called them.
Pat and Data Recovery Group helped retrieve my parents photos from a crashed hard drive over the holidays in an incredibly quick and safe manner. Highly recommend if you find yourself In this unfortunate situation. Thanks Pat!
Highly recommend Data Recovery Group. Very professional & extremely helpful, all of my data was recovered and I was kept informed throughout the whole process. Don't think twice if you have a dead drive with lost information. Thank you once again for the recovery of my data.
Though a broken external hard drive is a horrible thing to happen, the team (especially Paul) at Data Recovery group made it the most positive experience. They were exceptional fast and responsive, and recovered data that I was sure was gone forever. Compared to the big box stores, I believe I wound up paying less and had my files back in 2 days vs. the 4 to 8 weeks I was quoted from the other guys. I hope I never encounter a broken hard drive situation again, but if lightning strikes twice I know who to call right away!
I am extremely happy with the service I received with Data Recovery Group. My laptop dropped from just a foot high and wouldn't turn on completely. It just kept saying "repairing". I called Asus and they recommended I have my data backed up before attempting to fix anything. I was very fearful of losing my children's pictures (foolishly not backed up) and I wouldn't trust just any company to help me out. After chatting with Paul I felt reassured I had called the right place with the best ability to help me out. My hard drive was damaged and they were successful in recovering most of my pictures which I am beyond thankful for! Paul has great communication skills and kept in contact with me throughout the process and helped me to copy my pictures from my new external hard drive he made me onto my new computer. He took the time to educate me on how to keep my pictures regularly backed up going forward. If you have anything very important to you I say don't take a chance going anywhere else!!
Tell the engineer what happened. You will know in 15 minutes what it costs, whether it is recoverable, and what to do with the drive tonight.
100% Canadian owned · one lab in London, Ontario · your data never leaves Canada
