See what our clients say about getting their data back.
Great to work with, Paul kept me updated throughout the entire process and they were able to recover all of our data from a failed RAID array on our NAS. They worked with us every step of they way without being patronizing like a lot of tech places tend to be.
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Dave Roy
Verified Google review
Great service. Great results recovering photos I had deemed lost
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robert schneider
Verified Google review
Data recovery team really helped with my clicking hard drive! Got all my work and pictures back!! Plus my UWO discount was appreciated!!!
M
Maggie Douglas
Verified Google review
The support that the team gave me was thorough and timely! My data was recovered in a single interaction. Awesome !
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Liz Czegeny
Verified Google review
Data Recovery Group was an amazing help!! They were fast, professional and able to recovery all our data!! Customer Service was fantastic! Would 100% recommend. - Jim & Melanie
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James & Melanie Dodge
Verified Google review
Amazing help fixed a drive that was dead for me and saved my school semester! Thanks guys !
V
Victoria Porter
Verified Google review
Amazing help was able to Quickly recover a dead harddrive that I thought was a gonner. Amazing service
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Victoria Porter
Verified Google review
My External Hard Drive With all my clients files Crashed, Nine years of records could not be accessed, I could not work without those records. DRG recovered them in 24 hrs getting me back in business by Monday morning. They were responsive and understanding. Thank goodness I called them.
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Maureen Sheehy
Verified Google review
Pat and Data Recovery Group helped retrieve my parents photos from a crashed hard drive over the holidays in an incredibly quick and safe manner. Highly recommend if you find yourself In this unfortunate situation. Thanks Pat!
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Gary Hawker
Verified Google review
Highly recommend Data Recovery Group. Very professional & extremely helpful, all of my data was recovered and I was kept informed throughout the whole process. Don't think twice if you have a dead drive with lost information. Thank you once again for the recovery of my data.
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Rebecca Shepherd
Verified Google review
Though a broken external hard drive is a horrible thing to happen, the team (especially Paul) at Data Recovery group made it the most positive experience. They were exceptional fast and responsive, and recovered data that I was sure was gone forever. Compared to the big box stores, I believe I wound up paying less and had my files back in 2 days vs. the 4 to 8 weeks I was quoted from the other guys. I hope I never encounter a broken hard drive situation again, but if lightning strikes twice I know who to call right away!
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Missy Bockmaster
Verified Google review
I am extremely happy with the service I received with Data Recovery Group. My laptop dropped from just a foot high and wouldn't turn on completely. It just kept saying "repairing". I called Asus and they recommended I have my data backed up before attempting to fix anything. I was very fearful of losing my children's pictures (foolishly not backed up) and I wouldn't trust just any company to help me out. After chatting with Paul I felt reassured I had called the right place with the best ability to help me out. My hard drive was damaged and they were successful in recovering most of my pictures which I am beyond thankful for! Paul has great communication skills and kept in contact with me throughout the process and helped me to copy my pictures from my new external hard drive he made me onto my new computer. He took the time to educate me on how to keep my pictures regularly backed up going forward. If you have anything very important to you I say don't take a chance going anywhere else!!
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Janice Hall
Verified Google review
Our Story
We built a cleanroom in London, Ontario and dedicated our careers to bringing data back from the dead.
In 2009, Paul founded Data Recovery Group out of a simple conviction: people and businesses should never lose irreplaceable data because they could not access a world-class recovery lab. At the time, most professional data recovery labs were concentrated in a handful of major cities, leaving millions of Canadians and Americans without reliable options. Drives were being sent overseas, mishandled, or declared unrecoverable by undertrained technicians working without the right equipment.
Paul set out to change that. He invested in building a Tier 3 ISO Class 100 cleanroom in London, Ontario, a controlled environment where fewer than 100 airborne particles exist per cubic foot. He recruited and trained engineers with deep specializations across every storage technology: spinning hard drives, RAID arrays, solid-state drives, and flash media. He established strict security protocols, including staff NDAs, PIPEDA compliance, and chain-of-custody documentation for forensic cases.
Over 17 years later, Data Recovery Group has recovered data from more than 10,000 storage devices. Cleanroom diagnosis is free; RAID, NAS and server cases are $450 CAD per drive to assess, credited in full. We maintain a 96% success rate, a perfect 5.0-star Google rating, and serve clients from coast to coast across Canada and the United States. Every case that enters our lab receives the same precision, the same cleanroom environment, and the same dedication. Whether it is a student's thesis on a corrupted USB drive or a corporation's RAID array containing years of financial records.
We offer free prepaid UPS shipping to our lab, fully insured in transit, because location should never be a barrier to getting your data back. Our engineers respond to emergency calls within 15 to 20 minutes, real experts, never a bot, never a call center. When your data matters, Data Recovery Group is the lab you trust.
Our Cleanroom
ISO Class 100, The Gold Standard
Our Tier 3 cleanroom is one of the most controlled data recovery environments in Canada. Here is what that means for your data.
What ISO Class 100 Means
ISO Class 100 (also known as ISO 5 under modern standards) means the air inside our cleanroom contains fewer than 100 particles per cubic foot of air that are 0.5 microns or larger. To put that in perspective, a typical office contains between 500,000 and 1,000,000 particles per cubic foot. Our lab is roughly 10,000 times cleaner than the room you are sitting in right now.
This level of cleanliness is the same standard used in semiconductor fabrication and surgical operating rooms. For data recovery, it is not optional. It is essential. The read/write heads inside a hard drive fly just 3 nanometers above the spinning platter surface. A single particle of dust landing on an exposed platter can scratch the magnetic coating and permanently destroy the data stored beneath it.
Why Tier 3 Classification Matters
Our cleanroom is classified as Tier 3, which means it features redundant airflow systems, HEPA filtration, positive pressure environments, and full environmental monitoring. Temperature, humidity, and electrostatic discharge are controlled at every stage of the recovery process. This is not a laminar flow hood placed on a desk. It is a purpose-built, full-room cleanroom designed for precision data recovery work.
Every device that enters our lab, whether a single consumer hard drive or a multi-drive enterprise RAID array, is processed inside this environment by engineers wearing full cleanroom protective equipment. Cleanroom diagnosis is free on single-device cases. RAID, NAS and server cases are $450 CAD per drive, credited in full toward the recovery.
Fewer than 100 particles per cubic foot
HEPA-filtered positive pressure environment
Full ESD (electrostatic discharge) protection
Temperature and humidity controlled
341 Talbot Street, London, ON N6A 2R5
Our Team
Engineers Who Specialize in the Impossible
Every member of our team is trained specifically for data recovery, not general IT, not desktop repair. This is all we do, and we have been doing it for over 17 years.
NDA-Protected Engineers
Every engineer who handles your device has signed a comprehensive non-disclosure agreement. Your data is treated as confidential from the moment it arrives at our lab until we confirm you have received it back and we have deleted all copies from our systems. We handle data for law firms, hospitals, government agencies, and corporations with the same level of discretion.
Security Protocols
Our facility operates under strict physical and digital security measures. Access to the cleanroom is restricted to authorized personnel only. We maintain full chain-of-custody documentation for forensic cases, PIPEDA compliance for Canadian privacy law, and secure data deletion procedures upon completion. Every step of the process is logged and tracked.
Years of Specialized Training
Data recovery is not something you learn from a manual. Our engineers have years of hands-on training with every type of storage device, from legacy IDE hard drives to the latest M.2 NVMe SSDs. They understand firmware architectures, RAID parity calculations, NAND flash translation layers, and the physical mechanics of platter-based drives at a level that most IT professionals never encounter.
Certifications & Standards
Why Clients Trust Data Recovery Group
Our credentials are not marketing claims. They are measurable standards that directly affect the quality and security of your data recovery.
ISO Class 100 Cleanroom
Tier 3 cleanroom with fewer than 100 airborne particles per cubic foot. HEPA filtration, positive pressure, full environmental controls. The same standard used in semiconductor manufacturing.
PIPEDA Compliant
Full compliance with the Personal Information Protection and Electronic Documents Act. Staff NDAs, chain-of-custody documentation, and secure data handling at every stage of the recovery process.
Google 5.0 Stars
A perfect 5.0-star Google rating from 10 verified reviews. Every single review is five stars. Our clients consistently praise the communication, expertise, and results they receive.
No Data No Charge
On qualifying cases, if we cannot recover your data, you receive a full refund. Diagnosis is free, and on qualifying cases our guarantee refunds the recovery fee if we fail.
Canadian Owned · Your Data Stays Home
Our Clients
You're in Good Company
Ready to Recover Your Data?
Whether your drive is clicking, your RAID has failed, or you have been told your data is unrecoverable, let our ISO Class 100 cleanroom engineers take a look. Diagnosis is free.
You are probably holding a drive with something on it you cannot replace. Here is every answer, so the only thing left to do is pick up the phone.
What will it cost?$2,500 CAD mechanical · $1,500 CAD flash and SSD
Fixed, not an estimate. Includes the donor drive, your data back on a new drive, and UPS Express shipping. RAID, NAS and server: $450 CAD per drive to assess, credited in full. Full price list →
Will I actually get it back?96% of the time, yes
And on qualifying cases, if we cannot recover your data the recovery fee is refunded in full. Clicking, dropped, won't spin, not detected: all covered.
How long will it take?48 hours to 3 weeks
You get a specific timeline with your assessment results, before you approve anything. Cannot wait? Emergency service is +$500 CAD and keeps your case in production around the clock. Emergency service →
What do I do right now?Power it off. Then call.
Every extra minute a failing drive spends powered on can turn a recoverable case into an unrecoverable one. Unplug it and pick up the phone.
What not to do, starting now
Do not power it on again. Every spin-up of a failing drive does more damage.
Do not put it in the freezer. That myth has cost people their data.
Do not open it. One dust particle on an open platter ends the recovery.
Do not run recovery software on a failing drive. It writes to the disk you are trying to save.
Do not follow a YouTube fix, and do not let a computer shop try first. A failed attempt makes our job harder and usually voids the guarantee.
What to do instead
Unplug the device and leave it alone.
Call 1-888-749-3786. An engineer answers, 24/7.
In 15 minutes you will know whether your case is likely recoverable, what it costs, and whether it qualifies for No Data, No Charge.
We email a free UPS Express label. Insured, next-day, from any province or territory, and it costs you nothing.
Nothing is charged until you approve the price.
No Data, No Charge: which cases qualify
Clicking drives, dropped drives, drives that won't spin, drives that aren't detected: all covered. Most of what comes through our lab is. A few categories are quoted case-by-case instead, because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. We'll tell you which category you're in on the first call, before you ship anything, before you pay anything. Full list →
One call · answered 24/7 by an engineer, never a bot
100% Canadian owned · one lab in London, Ontario · your data never leaves Canada
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