Most data recovery labs won't put this in writing. We do, because our 96% success rate, our Tier 3 cleanroom, and 17 years of engineering depth mean we're confident enough to stand behind every qualifying case we take.
Which cases qualify. Clicking drives, dropped drives, drives that won't spin, drives that aren't detected, covered. Most of what comes through our lab is. A few categories are quoted case-by-case instead, because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. We'll tell you which category you're in on the first call, before you ship anything, before you pay anything. Full list →
Mechanical hard drive recovery is $2,500 CAD. Flash media (USB, SD, microSD) and SSD or NVMe are $1,500 CAD. Fixed, not an estimate. Includes the donor drive, your data back on a new drive, and UPS Express shipping. RAID, NAS and server: $450 CAD per drive to assess, credited in full. Full price list →
Usually, yes. Our success rate across all cases is 96%. The biggest risk is what happens between now and when it reaches us. Power it off, do not open it, do not run software, and call: an engineer will tell you where you stand in 15 minutes. More on outcomes →
Do not power it on again. Do not put it in the freezer. Do not open it. Do not run recovery software. Do not follow a YouTube fix. Every one of those can turn a recoverable device into an unrecoverable one. Unplug it and call us. Full list on the FAQ page →
Yes. RAID 0 has no redundancy. Data is striped across all drives with no parity or mirroring. When one drive fails, the entire array becomes inaccessible. However, the data is still physically present on the platters of every drive in the array. Our engineers image each drive individually in our ISO Class 100 cleanroom, then use specialized RAID reconstruction tools to de-stripe the data and rebuild the original file system. The success of RAID 0 recovery depends on the condition of every drive in the array. If all drives can be imaged successfully, recovery rates are very high. This is why it is critical not to attempt a rebuild or run any utilities on the remaining drives. You risk overwriting the data that is still intact.
Call 1-888-749-3786an engineer will walk you through your specific situation in 15 to 20 minutes. 24/7.
No. A degraded RAID array means one drive has already failed and the array is running without its safety net. In this state, the remaining drives are under significantly increased workload. This added stress dramatically increases the probability of a second drive failure, which would cause total array failure. Power down the NAS immediately, do not attempt to rebuild with a replacement drive, and contact our engineers at 1-888-749-3786. A failed rebuild on a degraded array is one of the most common causes of catastrophic RAID data loss we see in our lab.
RAID recovery typically takes 7 to 14 business days, depending on the number of drives, the array configuration, the type of failure, and the total data volume. Each drive must be individually assessed and imaged in our cleanroom, the RAID parameters must be identified and verified, and the array must be virtually reconstructed before files can be extracted. Large enterprise arrays with multiple terabytes of data naturally take longer. Emergency expedited service is available for business-critical situations. Call our 24/7 line at 1-888-749-3786.
Raid and server recovery pricing is published: $2,500 CAD for mechanical hard drive recovery, $1,500 CAD for flash, SD, microSD, USB, SSD and NVMe. Diagnosis is free. RAID, NAS and server cases are $450 CAD per drive to assess, credited in full. Once our engineers have assessed your drive, they'll give you a clear written quote before any recovery work begins. You approve the quote, or you walk away. No surprises.
Call 1-888-749-3786an engineer will walk you through your specific situation in 15 to 20 minutes. 24/7.
A RAID rebuild writes new parity data across every drive in the array. If the rebuild fails partway through (due to a second drive failure, bad sectors, or controller error) the original RAID structure is destroyed and replaced with an incomplete, corrupted version. The original data that was still recoverable before the rebuild attempt may now be permanently overwritten. Additionally, inserting a replacement drive and forcing a rebuild puts extreme stress on the remaining drives, dramatically increasing the chance of a second failure. Our engineers recover data by imaging each drive as-is, without modifying any data on any drive, then virtually reconstructing the array.
Yes. We regularly recover VMware VMDK, Hyper-V VHD/VHDX, and other hypervisor formats from failed RAID arrays. The process involves imaging each physical drive, reconstructing the RAID array virtually, then extracting the VM disk files from the reconstructed volume. Once the virtual disk files are recovered, we can mount them and extract the data stored inside the virtual machines, including files, databases, and application data. This multi-layer recovery process requires expertise in both RAID reconstruction and virtual machine file systems.
We recover data from all standard RAID configurations: RAID 0 (striping), RAID 1 (mirroring), RAID 5 (striping with distributed parity), RAID 6 (striping with double parity), RAID 10/1+0 (mirrored stripes), RAID 50, and RAID 60. We also handle proprietary RAID implementations used by NAS manufacturers like Synology SHR, QNAP, Drobo BeyondRAID, and others. Our engineers work with hardware RAID controllers from all major manufacturers, software RAID implementations (Linux mdraid, Windows Dynamic Disks, ZFS, Btrfs), and hybrid configurations.
Yes, but you must provide the encryption key or password. NAS devices from Synology, QNAP, and others offer volume-level encryption. When we recover data from an encrypted NAS volume, we reconstruct the RAID array and extract the encrypted volume. Decryption requires your original encryption key. If you have lost your encryption key, the recovered data will remain encrypted and inaccessible. We strongly recommend maintaining backups of all encryption keys separate from the NAS device itself.
Every case gets the same lab, the same engineers and the same guarantee. The only thing that changes is where your drive sits in the queue.
Most cases are back with the client inside a few days. Complex mechanical and RAID work can take two to three weeks. You get a specific timeline with your assessment results, before you approve anything.
Your systems are down and every hour is costing you. A crashed array, a production server offline, a court deadline this week. Your drive goes to the front of the queue and stays in production around the clock, nights and weekends included, until it is finished.
An engineer on the phone in 15 to 20 minutes, 24/7
Tier 3, ISO Class 100 cleanroom
PC-3000 imaging and firmware repair
Free UPS Express to our lab, fully insured
Written quote before any recovery work
No Data, No Charge on qualifying cases
Recovered files returned encrypted
Every copy deleted once you confirm receipt
Whether your failed array is a two-drive NAS mirror or a 24-bay enterprise SAN, our engineers have the tools and experience to reconstruct it. We work with every standard and proprietary RAID configuration.
Striped. No redundancy. One drive fails, all data lost. We de-stripe and rebuild from raw images.
Mirrored. Drive-for-drive copy. If both mirrors fail or desync, we recover the most complete image.
Striped with distributed parity. Most common. Survives one drive loss, but not two. We rebuild parity to recover.
Double parity. Survives two simultaneous drive failures. Complex reconstruction, but high success rates.
Mirrored stripes. Enterprise performance with redundancy. We recover even when multiple mirrors fail.
Striped RAID 5. High-performance enterprise arrays. Multi-layer reconstruction required for recovery.
Striped RAID 6. Maximum enterprise redundancy. Complex recovery, but our engineers have the toolset.
Synology SHR, QNAP, Drobo BeyondRAID, and other proprietary NAS configurations. We handle them all.
Enterprise storage area networks. Multi-LUN, iSCSI, fibre channel, recovered at the block level.
VMware VMDK, Hyper-V VHD/VHDX. We extract virtual machines from failed arrays and recover the data inside.
Every drive in your array is individually imaged in our ISO Class 100 cleanroom without modifying a single byte. We then reconstruct the RAID virtually (identifying stripe size, parity rotation, drive order, and offset) to rebuild the complete volume and extract your data. This non-destructive approach is why we succeed where forced rebuilds fail.
We work with every major NAS platform, including proprietary RAID implementations that standard tools cannot read. Our engineers maintain firmware databases and RAID parameter profiles for each manufacturer.
From rack-mount servers to blade systems, we recover data from enterprise hardware running any RAID controller, operating system, or hypervisor configuration.
RAID was designed for redundancy, not for data protection. The false sense of security it provides is the reason so many businesses lose data to RAID failures. Understanding why arrays fail is the first step toward knowing what to do when yours does.
The most common scenario we see: a drive fails silently in a RAID 5 array. The array continues operating in degraded mode. Weeks or months later, a second drive fails, and the entire array goes down. By this point, the first failed drive may have been experiencing degradation for months, and the remaining drives have been under increased stress the entire time.
This is the single most important warning on this page. We see more permanent data loss caused by well-intentioned rebuild attempts than by the original failure itself. A failed rebuild overwrites the very data we need to recover your files.
What to do instead: Power off the array. Label each drive with its bay position. Ship all drives to our lab. We image every drive without modification and reconstruct the array virtually. No data on any drive is ever changed.
Call Us Now: 1-888-749-3786 →Request a free prepaid UPS shipping label. Label each drive with its bay position. Pack all drives from the array, we need every one to reconstruct the RAID. All drives are fully insured in transit.
Each drive is individually assessed in our ISO Class 100 cleanroom. We check mechanical health, firmware status, SMART data, and platter condition. We identify the RAID parameters and determine recoverability of the complete array.
You receive a detailed report explaining the failure across all drives, the RAID configuration we identified, and a fixed-price recovery quote. You decide whether to proceed. No pressure, no hidden fees.
Every drive is imaged sector by sector without modification. We then virtually reconstruct the RAID (identifying stripe size, parity rotation, drive order, and offset) to rebuild the complete volume and extract your files.
We send a complete recovered file list for verification. Your data is returned on encrypted external drives or via secure digital transfer. All copies are permanently deleted from our systems upon confirmation of receipt.
If your device is clicking, not detected, or physically damaged. Power it off and step away from it. Every second of power-on can make recovery harder. You don't need to diagnose it yourself. One call to a real engineer, 15 to 20 minutes, and you'll know exactly where you stand.
No sales pressure. No obligation. Just a trained cleanroom engineer on the phone, 24/7, walking you through exactly what to do next.
Independent data recovery laboratory. Not affiliated with any device manufacturer or OEM. All brand names referenced are trademarks of their respective owners.
You are probably holding a drive with something on it you cannot replace. Here is every answer, so the only thing left to do is pick up the phone.
Fixed, not an estimate. Includes the donor drive, your data back on a new drive, and UPS Express shipping. RAID, NAS and server: $450 CAD per drive to assess, credited in full. Full price list →
And on qualifying cases, if we cannot recover your data the recovery fee is refunded in full. Clicking, dropped, won't spin, not detected: all covered.
You get a specific timeline with your assessment results, before you approve anything. Cannot wait? Emergency service is +$500 CAD and keeps your case in production around the clock. Emergency service →
Every extra minute a failing drive spends powered on can turn a recoverable case into an unrecoverable one. Unplug it and pick up the phone.
Unplug the device and leave it alone.
Call 1-888-749-3786. An engineer answers, 24/7.
In 15 minutes you will know whether your case is likely recoverable, what it costs, and whether it qualifies for No Data, No Charge.
We email a free UPS Express label. Insured, next-day, from any province or territory, and it costs you nothing.
Nothing is charged until you approve the price.
Clicking drives, dropped drives, drives that won't spin, drives that aren't detected: all covered. Most of what comes through our lab is. A few categories are quoted case-by-case instead, because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. We'll tell you which category you're in on the first call, before you ship anything, before you pay anything. Full list →
See what our clients say about getting their data back.
Great to work with, Paul kept me updated throughout the entire process and they were able to recover all of our data from a failed RAID array on our NAS. They worked with us every step of they way without being patronizing like a lot of tech places tend to be.
Great service. Great results recovering photos I had deemed lost
Data recovery team really helped with my clicking hard drive! Got all my work and pictures back!! Plus my UWO discount was appreciated!!!
The support that the team gave me was thorough and timely! My data was recovered in a single interaction. Awesome !
Data Recovery Group was an amazing help!! They were fast, professional and able to recovery all our data!! Customer Service was fantastic! Would 100% recommend. - Jim & Melanie
Amazing help fixed a drive that was dead for me and saved my school semester! Thanks guys !
Amazing help was able to Quickly recover a dead harddrive that I thought was a gonner. Amazing service
My External Hard Drive With all my clients files Crashed, Nine years of records could not be accessed, I could not work without those records. DRG recovered them in 24 hrs getting me back in business by Monday morning. They were responsive and understanding. Thank goodness I called them.
Pat and Data Recovery Group helped retrieve my parents photos from a crashed hard drive over the holidays in an incredibly quick and safe manner. Highly recommend if you find yourself In this unfortunate situation. Thanks Pat!
Highly recommend Data Recovery Group. Very professional & extremely helpful, all of my data was recovered and I was kept informed throughout the whole process. Don't think twice if you have a dead drive with lost information. Thank you once again for the recovery of my data.
Though a broken external hard drive is a horrible thing to happen, the team (especially Paul) at Data Recovery group made it the most positive experience. They were exceptional fast and responsive, and recovered data that I was sure was gone forever. Compared to the big box stores, I believe I wound up paying less and had my files back in 2 days vs. the 4 to 8 weeks I was quoted from the other guys. I hope I never encounter a broken hard drive situation again, but if lightning strikes twice I know who to call right away!
I am extremely happy with the service I received with Data Recovery Group. My laptop dropped from just a foot high and wouldn't turn on completely. It just kept saying "repairing". I called Asus and they recommended I have my data backed up before attempting to fix anything. I was very fearful of losing my children's pictures (foolishly not backed up) and I wouldn't trust just any company to help me out. After chatting with Paul I felt reassured I had called the right place with the best ability to help me out. My hard drive was damaged and they were successful in recovering most of my pictures which I am beyond thankful for! Paul has great communication skills and kept in contact with me throughout the process and helped me to copy my pictures from my new external hard drive he made me onto my new computer. He took the time to educate me on how to keep my pictures regularly backed up going forward. If you have anything very important to you I say don't take a chance going anywhere else!!
Tell the engineer what happened. You will know in 15 minutes what it costs, whether it is recoverable, and what to do with the drive tonight.
100% Canadian owned · one lab in London, Ontario · your data never leaves Canada
