Fixed, not an estimate. Includes the donor drive, your data back on a new drive, and UPS Express shipping. RAID, NAS and server: $450 CAD per drive to assess, credited in full. Full price list →
Legal
Privacy Statement (Canada)
Checking what happens to your data before you ship it? Good. The short version: every drive is worked on in our own London, Ontario cleanroom, your data never leaves Canada, and every copy is deleted from our systems once you confirm you have your files.
Want it in writing first? We will sign an NDA before you ship anything. Ask on the call.
1. Purpose and Categories of Data
We may collect or receive personal information for a number of purposes connected with our business operations:
1.1 Contact: Phone, Mail, Email and/or Web Forms
| Data Collected | Retention Period |
|---|---|
| First and last name, email address, telephone number, IP address | 1 year after service termination (or longer if required for legal chain-of-custody purposes) |
1.2 To Support Services or Products
| Data Collected | Retention Period |
|---|---|
| Name, email, telephone number, physical address | Until the service is terminated |
1.3 Website Statistics and Improvement
| Data Collected | Retention Period |
|---|---|
| IP address, browsing history, search history, interaction data | Per Google Analytics settings (default 14-26 months) |
1.4 To Comply with Legal Obligations
| Data Collected | Retention Period |
|---|---|
| Name, email, telephone number, IP address | Tax records: 7 years. Forensic cases: may require indefinite retention. |
2. Disclosure Practices
We disclose personal information if required by law, court order, or law enforcement agency. If our organization is acquired or merged, your details may be disclosed to advisers and prospective purchasers and passed to new owners.
3. Do Not Track Signals
Our website does not respond to and does not support the Do Not Track (DNT) header request field.
4. Cookies
Our website uses cookies. For details, please refer to our Cookie Policy (CA). We have concluded a Data Processing Agreement with Google. Google may not use the data for any other Google services. The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. Only necessary persons have access to your data, access is protected, and our security measures are regularly reviewed.
6. Third Party Websites
This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to using them.
7. Amendments
We reserve the right to make amendments to this privacy statement. We recommend you consult this statement regularly. We will actively inform you wherever possible of any changes.
8. Your Rights
If you have any questions or want to know which personal data we have about you, please contact us. We shall provide the requested information only upon receipt of a verifiable consumer request.
Right of Access
Request an overview of the personal data we hold about you, in a commonly used format.
Right to Correction / Deletion
Request correction or deletion of data that is incorrect or no longer relevant.
Right to Withdraw Consent
Withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
Right to Challenge
Address non-compliance concerns to us first, then to the Office of the Privacy Commissioner of Canada.
We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access under PIPEDA upon request.
9. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We request that children under the age of consent do not submit any personal data to us.
10. Contact Details
Data Recovery Group Canada Inc.
341 Talbot Street, London, ON N6A 2R5, Canada
Website: datarecoverygroup.ca
Email:
Toll free: 1-888-749-3786
Our designated privacy contact person is available to receive complaints and inquiries regarding our policies and practices.
Before you call
What will it cost?
$2,500 CAD mechanical · $1,500 CAD flash and SSD
Will I actually get it back?
96% of the time, yes
How long will it take?
48 hours to 3 weeks
What do I do right now?
Power it off. Then call.
Everything you need to decide, on one screen
You are probably holding a drive with something on it you cannot replace. Here is every answer, so the only thing left to do is pick up the phone.
And on qualifying cases, if we cannot recover your data the recovery fee is refunded in full. Clicking, dropped, won't spin, not detected: all covered.
You get a specific timeline with your assessment results, before you approve anything. Cannot wait? Emergency service is +$500 CAD and keeps your case in production around the clock. Emergency service →
Every extra minute a failing drive spends powered on can turn a recoverable case into an unrecoverable one. Unplug it and pick up the phone.
What not to do, starting now
- Do not power it on again. Every spin-up of a failing drive does more damage.
- Do not put it in the freezer. That myth has cost people their data.
- Do not open it. One dust particle on an open platter ends the recovery.
- Do not run recovery software on a failing drive. It writes to the disk you are trying to save.
- Do not follow a YouTube fix, and do not let a computer shop try first. A failed attempt makes our job harder and usually voids the guarantee.
What to do instead
Unplug the device and leave it alone.
Call 1-888-749-3786. An engineer answers, 24/7.
In 15 minutes you will know whether your case is likely recoverable, what it costs, and whether it qualifies for No Data, No Charge.
We email a free UPS Express label. Insured, next-day, from any province or territory, and it costs you nothing.
Nothing is charged until you approve the price.
No Data, No Charge: which cases qualify
Clicking drives, dropped drives, drives that won't spin, drives that aren't detected: all covered. Most of what comes through our lab is. A few categories are quoted case-by-case instead, because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. We'll tell you which category you're in on the first call, before you ship anything, before you pay anything. Full list →
One call · answered 24/7 by an engineer, never a bot
100% Canadian owned · one lab in London, Ontario · your data never leaves Canada
Book your device in. It takes one phone call.
1-888-749-3786Tell the engineer what happened. You will know in 15 minutes what it costs, whether it is recoverable, and what to do with the drive tonight.
100% Canadian owned · one lab in London, Ontario · your data never leaves Canada