Most data recovery labs won't put this in writing. We do, because our 96% success rate, our Tier 3 cleanroom, and 17 years of engineering depth mean we're confident enough to stand behind every qualifying case we take.
Which cases qualify. Clicking drives, dropped drives, drives that won't spin, drives that aren't detected, covered. Most of what comes through our lab is. A few categories are quoted case-by-case instead, because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. We'll tell you which category you're in on the first call, before you ship anything, before you pay anything. Full list →
Mechanical hard drive recovery is $2,500 CAD. Flash media (USB, SD, microSD) and SSD or NVMe are $1,500 CAD. Fixed, not an estimate. Includes the donor drive, your data back on a new drive, and UPS Express shipping. RAID, NAS and server: $450 CAD per drive to assess, credited in full. Full price list →
Usually, yes. Our success rate across all cases is 96%. The biggest risk is what happens between now and when it reaches us. Power it off, do not open it, do not run software, and call: an engineer will tell you where you stand in 15 minutes. More on outcomes →
Do not power it on again. Do not put it in the freezer. Do not open it. Do not run recovery software. Do not follow a YouTube fix. Every one of those can turn a recoverable device into an unrecoverable one. Unplug it and call us. Full list on the FAQ page →
Every case gets the same lab, the same engineers and the same guarantee. The only thing that changes is where your drive sits in the queue.
Most cases are back with the client inside a few days. Complex mechanical and RAID work can take two to three weeks. You get a specific timeline with your assessment results, before you approve anything.
Your systems are down and every hour is costing you. A crashed array, a production server offline, a court deadline this week. Your drive goes to the front of the queue and stays in production around the clock, nights and weekends included, until it is finished.
An engineer on the phone in 15 to 20 minutes, 24/7
Tier 3, ISO Class 100 cleanroom
PC-3000 imaging and firmware repair
Free UPS Express to our lab, fully insured
Written quote before any recovery work
No Data, No Charge on qualifying cases
Recovered files returned encrypted
Every copy deleted once you confirm receipt
From consumer laptops to enterprise servers, we recover data from all solid-state drive architectures, regardless of manufacturer, capacity, or interface type.
The fastest consumer and enterprise SSD interface. Samsung 970/980/990, WD Black, Crucial P-series, Intel 670p, and all PCIe Gen 3/4/5 NVMe drives. Controller failures and firmware corruption are the most common failure modes.
Same M.2 form factor but using the SATA protocol instead of NVMe. Found in many budget laptops and ultrabooks. Different controller architecture requires different recovery approach than NVMe variants, our tools handle both.
The most common SSD form factor in desktops and older laptops. Samsung 860/870 EVO, Crucial MX500, WD Blue, Kingston A400. Handles SATA III interface at up to 550 MB/s. We recover from controller failure, bad blocks, and firmware bugs.
Mini-SATA drives used in older ultrabooks, industrial equipment, and embedded systems. Compact form factor with unique connector pinout. We have the adapters and tools to diagnose and recover data from all mSATA drives.
Enterprise and high-performance PCIe SSDs that plug directly into PCIe slots. Intel Optane, Samsung PM series, and workstation drives. Higher complexity recovery due to enterprise-grade controllers and larger NAND arrays.
U.2 and U.3 form factor SSDs used in servers and data centres. Samsung PM1733, Intel D7-P5600, Micron 9400. Complex multi-die architectures with enterprise firmware. We have the tools and experience to handle enterprise-grade SSD recovery.
Unlike hard drives with spinning platters, SSDs store data in NAND flash memory chips controlled by complex firmware. When that firmware fails, standard software tools cannot reach your data. Our engineers work at the chip level to bypass the controller and read raw NAND directly.
SSDs fail differently than hard drives. There are no moving parts to break, but firmware corruption, controller failure, and NAND wear are just as devastating to your data. Here are the most common SSD failures we recover from.
The SSD's internal firmware manages how data is written, read, and organized across NAND chips. When firmware becomes corrupted (due to a failed update, power loss during a write operation, or a manufacturing defect) the drive may become completely unresponsive. The data remains intact on the NAND, but the controller can no longer access it. Our engineers bypass the controller to read data directly from the chips.
The SSD controller is the brain of the drive, it manages all read/write operations, error correction, wear leveling, and garbage collection. When a controller chip fails due to a power surge, overheating, or component degradation, the SSD appears dead. Your operating system sees nothing. We use specialized equipment to communicate directly with the NAND flash chips, bypassing the failed controller entirely.
Every NAND flash cell has a limited number of write cycles, typically 1,000 to 100,000 depending on the technology (SLC, MLC, TLC, QLC). As cells wear out, the drive develops bad blocks. Once enough blocks fail, the SSD either becomes read-only, shows reduced capacity, or stops functioning entirely. We can often recover data from worn NAND by reconstructing the data map and applying advanced error correction.
Accidentally deleted your partition table, formatted the wrong drive, or lost your data during an operating system reinstallation? If TRIM has not yet erased the underlying blocks, your data may still be recoverable. Time is critical, the longer the SSD remains powered on after deletion, the more likely TRIM will zero out the freed blocks. Power off and contact us immediately.
A sudden power surge or unstable power supply can burn out SSD controller chips, voltage regulators, or capacitors. This is especially common with cheap power supplies, unprotected power strips, and lightning strikes. The NAND flash chips themselves are often undamaged. The data is still there. We assess the damage, repair or bypass the failed components, and recover your data.
Hard drive recovery follows a relatively well-understood process: open the drive in a cleanroom, repair or replace the heads, image the platters, and reconstruct the data. The data on a hard drive platter is stored sequentially in a way that mirrors the logical file system. SSD recovery is fundamentally different.
SSDs scatter your data across dozens or hundreds of NAND flash chips using complex algorithms managed by the drive's controller firmware. Wear leveling constantly moves data between cells to distribute write wear evenly. Garbage collection reorganizes free space in the background. The physical location of your data on the NAND bears almost no resemblance to its logical position in your file system.
This means that even after successfully reading the raw NAND chips, our engineers must reconstruct the drive's translation layer. The firmware mapping table that tells the controller where each piece of data is stored. Without this map, the raw data is like a massive jigsaw puzzle with no picture on the box. Our proprietary tools and 17 years of experience allow us to reconstruct these maps and recover your complete file system.
This complexity is why SSD recovery can sometimes cost more than hard drive recovery. It requires specialized equipment, deeper expertise, and more engineering time. But the success rate speaks for itself: we recover data from SSDs that other labs declare unrecoverable.
Is my data gone? That is the first question we hear from every SSD recovery client. The answer depends largely on one thing: whether TRIM has run since the data was lost.
TRIM is a command that modern operating systems send to SSDs to tell them which data blocks are no longer in use. When you delete a file on a hard drive, the data stays on the platter until it is overwritten. When you delete a file on an SSD, the operating system sends a TRIM command that tells the drive to erase those blocks, and the SSD can execute that erasure almost immediately in the background.
Once TRIM has erased a block, that data is gone permanently. No lab in the world can recover data from a TRIMmed NAND cell. However, TRIM does not always run instantly. Some drives queue TRIM operations. Some operating systems batch TRIM commands. External SSDs connected via USB often do not support TRIM at all.
This is why we tell every client the same thing: power off your SSD immediately after data loss. Do not attempt to use recovery software. Running any software on the drive can trigger additional TRIM operations. Do not restart your computer. Unplug the drive, or shut down the system, and call us at 1-888-749-3786. We will walk you through the safest way to ship your drive to our lab.
When an SSD arrives at our London, Ontario lab, the first thing our engineers determine is whether the failure is logical (firmware, file system) or physical (controller, NAND damage). This distinction determines the entire recovery path.
For firmware failures, we use manufacturer-specific tools to repair or bypass the damaged firmware and access the data through the drive's native interface. For controller failures, we desolder the NAND flash chips and read them individually using specialized programmers, a process called chip-off recovery.
The raw data from the NAND chips must then be reassembled. SSD controllers use proprietary data scrambling, XOR patterns, and page mapping that vary by manufacturer and model. Our engineers reverse-engineer these patterns using our library of controller firmware, built over 17 years and thousands of SSD recoveries.
Call 1-888-749-3786 or submit your case online. A real engineer responds in 15 to 20 minutes to discuss your SSD failure and guide you through safe handling. We will determine the best recovery path before your drive ever leaves your hands.
We send you a free prepaid UPS shipping label. Your SSD is fully insured in transit, both directions. Pack it securely (we provide instructions) and drop it off at any UPS location. Most devices arrive at our London, ON lab within 1 to 2 business days.
Our engineers perform a comprehensive diagnostic in our ISO Class 100 cleanroom. We identify the exact failure (firmware, controller, NAND wear) and determine what data is recoverable. You receive a detailed report and a complete recovery quote.
Once approved, our engineers execute the recovery. For firmware failures, we repair the translation tables. For controller failures, we perform NAND chip-off and data reconstruction. You are updated throughout the process, no guessing, no silence.
We send you a full recovered file list for verification before shipping. Your data is returned on an encrypted external drive or via secure digital transfer. All copies are deleted from our systems upon your confirmation of receipt.
If your device is clicking, not detected, or physically damaged. Power it off and step away from it. Every second of power-on can make recovery harder. You don't need to diagnose it yourself. One call to a real engineer, 15 to 20 minutes, and you'll know exactly where you stand.
No sales pressure. No obligation. Just a trained cleanroom engineer on the phone, 24/7, walking you through exactly what to do next.
Independent data recovery laboratory. Data Recovery Group is not affiliated with Samsung, Western Digital, Crucial, Intel, Kingston, Micron, Apple, or any other device manufacturer or OEM. All brand names, product names, and trademarks referenced on this page are the property of their respective owners and are used solely for identification purposes. References to these brands do not imply endorsement or affiliation.
You are probably holding a drive with something on it you cannot replace. Here is every answer, so the only thing left to do is pick up the phone.
Fixed, not an estimate. Includes the donor drive, your data back on a new drive, and UPS Express shipping. RAID, NAS and server: $450 CAD per drive to assess, credited in full. Full price list →
And on qualifying cases, if we cannot recover your data the recovery fee is refunded in full. Clicking, dropped, won't spin, not detected: all covered.
You get a specific timeline with your assessment results, before you approve anything. Cannot wait? Emergency service is +$500 CAD and keeps your case in production around the clock. Emergency service →
Every extra minute a failing drive spends powered on can turn a recoverable case into an unrecoverable one. Unplug it and pick up the phone.
Unplug the device and leave it alone.
Call 1-888-749-3786. An engineer answers, 24/7.
In 15 minutes you will know whether your case is likely recoverable, what it costs, and whether it qualifies for No Data, No Charge.
We email a free UPS Express label. Insured, next-day, from any province or territory, and it costs you nothing.
Nothing is charged until you approve the price.
Clicking drives, dropped drives, drives that won't spin, drives that aren't detected: all covered. Most of what comes through our lab is. A few categories are quoted case-by-case instead, because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. We'll tell you which category you're in on the first call, before you ship anything, before you pay anything. Full list →
See what our clients say about getting their data back.
Great to work with, Paul kept me updated throughout the entire process and they were able to recover all of our data from a failed RAID array on our NAS. They worked with us every step of they way without being patronizing like a lot of tech places tend to be.
Great service. Great results recovering photos I had deemed lost
Data recovery team really helped with my clicking hard drive! Got all my work and pictures back!! Plus my UWO discount was appreciated!!!
The support that the team gave me was thorough and timely! My data was recovered in a single interaction. Awesome !
Data Recovery Group was an amazing help!! They were fast, professional and able to recovery all our data!! Customer Service was fantastic! Would 100% recommend. - Jim & Melanie
Amazing help fixed a drive that was dead for me and saved my school semester! Thanks guys !
Amazing help was able to Quickly recover a dead harddrive that I thought was a gonner. Amazing service
My External Hard Drive With all my clients files Crashed, Nine years of records could not be accessed, I could not work without those records. DRG recovered them in 24 hrs getting me back in business by Monday morning. They were responsive and understanding. Thank goodness I called them.
Pat and Data Recovery Group helped retrieve my parents photos from a crashed hard drive over the holidays in an incredibly quick and safe manner. Highly recommend if you find yourself In this unfortunate situation. Thanks Pat!
Highly recommend Data Recovery Group. Very professional & extremely helpful, all of my data was recovered and I was kept informed throughout the whole process. Don't think twice if you have a dead drive with lost information. Thank you once again for the recovery of my data.
Though a broken external hard drive is a horrible thing to happen, the team (especially Paul) at Data Recovery group made it the most positive experience. They were exceptional fast and responsive, and recovered data that I was sure was gone forever. Compared to the big box stores, I believe I wound up paying less and had my files back in 2 days vs. the 4 to 8 weeks I was quoted from the other guys. I hope I never encounter a broken hard drive situation again, but if lightning strikes twice I know who to call right away!
I am extremely happy with the service I received with Data Recovery Group. My laptop dropped from just a foot high and wouldn't turn on completely. It just kept saying "repairing". I called Asus and they recommended I have my data backed up before attempting to fix anything. I was very fearful of losing my children's pictures (foolishly not backed up) and I wouldn't trust just any company to help me out. After chatting with Paul I felt reassured I had called the right place with the best ability to help me out. My hard drive was damaged and they were successful in recovering most of my pictures which I am beyond thankful for! Paul has great communication skills and kept in contact with me throughout the process and helped me to copy my pictures from my new external hard drive he made me onto my new computer. He took the time to educate me on how to keep my pictures regularly backed up going forward. If you have anything very important to you I say don't take a chance going anywhere else!!
Tell the engineer what happened. You will know in 15 minutes what it costs, whether it is recoverable, and what to do with the drive tonight.
100% Canadian owned · one lab in London, Ontario · your data never leaves Canada
