Here for the cookie details, not the recovery? Fine. But if a drive has failed, the cleanroom diagnosis is free and an engineer will tell you where you stand in 15 minutes.

Optional cookies stay off unless you turn them on. Nothing on this page affects your case.

1-888-749-3786 See the prices

1. Introduction

Our website, datarecoverygroup.ca, uses cookies and other related technologies (collectively referred to as "cookies"). Cookies are also placed by third parties we have engaged. This document explains our use of cookies.

2. What Are Cookies?

A cookie is a small file sent along with pages of this website and stored by your browser on your device. The information may be returned to our servers or third-party servers on a subsequent visit.

3. What Are Scripts?

A script is program code used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What Is a Web Beacon?

A web beacon (or pixel tag) is a small, invisible piece of text or image on a website used to monitor traffic. Various data about you is stored using web beacons.

5. Third Parties

We have made agreements about the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data reliably or securely. Parties such as Google are considered independent data controllers. We recommend reading the privacy statements of these companies.

6. Types of Cookies

6.1 Technical or Functional Cookies

These cookies ensure certain parts of the website work properly and that your preferences remain known. We make it easier for you to visit our website without repeatedly entering the same information.

6.2 Statistics Cookies

We use statistics cookies to optimize the website experience for our users and gain insights into usage patterns.

6.3 Marketing/Tracking Cookies

Marketing/tracking cookies are used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

7. Cookies Placed on This Website

7.1 Manage Your Consent Settings

You can manage your cookie preferences at any time using the consent manager at the bottom of this page, or by visiting our Opt-out Preferences page.

8. Enabling, Disabling and Deleting Cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. For more information, please refer to the Help section of your browser. You can also indicate your preferences at youradchoices.ca.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website.

9. Your Rights

Under PIPEDA, you have the right to access, correct, or delete your personal data. You have the right to withdraw consent at any time and to challenge non-compliance with the Office of the Privacy Commissioner of Canada. Please contact us using the details below to exercise these rights.

10. Contact Details

Data Recovery Group Canada Inc.

341 Talbot Street, London, ON N6A 2R5, Canada
Website: datarecoverygroup.ca
Email:
Phone: 1-888-749-3786

This Cookie Policy was synchronized with cookiedatabase.org on March 11, 2026.

Before you call

Everything you need to decide, on one screen

You are probably holding a drive with something on it you cannot replace. Here is every answer, so the only thing left to do is pick up the phone.

What will it cost? $2,500 CAD mechanical · $1,500 CAD flash and SSD

Fixed, not an estimate. Includes the donor drive, your data back on a new drive, and UPS Express shipping. RAID, NAS and server: $450 CAD per drive to assess, credited in full. Full price list →

Will I actually get it back? 96% of the time, yes

And on qualifying cases, if we cannot recover your data the recovery fee is refunded in full. Clicking, dropped, won't spin, not detected: all covered.

How long will it take? 48 hours to 3 weeks

You get a specific timeline with your assessment results, before you approve anything. Cannot wait? Emergency service is +$500 CAD and keeps your case in production around the clock. Emergency service →

What do I do right now? Power it off. Then call.

Every extra minute a failing drive spends powered on can turn a recoverable case into an unrecoverable one. Unplug it and pick up the phone.

What not to do, starting now

Do not power it on again. Every spin-up of a failing drive does more damage.
Do not put it in the freezer. That myth has cost people their data.
Do not open it. One dust particle on an open platter ends the recovery.
Do not run recovery software on a failing drive. It writes to the disk you are trying to save.
Do not follow a YouTube fix, and do not let a computer shop try first. A failed attempt makes our job harder and usually voids the guarantee.

What to do instead

Unplug the device and leave it alone.

Call 1-888-749-3786. An engineer answers, 24/7.

In 15 minutes you will know whether your case is likely recoverable, what it costs, and whether it qualifies for No Data, No Charge.

We email a free UPS Express label. Insured, next-day, from any province or territory, and it costs you nothing.

Nothing is charged until you approve the price.

No Data, No Charge: which cases qualify

Clicking drives, dropped drives, drives that won't spin, drives that aren't detected: all covered. Most of what comes through our lab is. A few categories are quoted case-by-case instead, because the work is harder to guarantee: fire damage, previously-opened drives, encrypted drives, forensic cases, phones, and a short list of end-of-life models. We'll tell you which category you're in on the first call, before you ship anything, before you pay anything. Full list →

One call · answered 24/7 by an engineer, never a bot

Book your device in. It takes one phone call.

1-888-749-3786

Tell the engineer what happened. You will know in 15 minutes what it costs, whether it is recoverable, and what to do with the drive tonight.

Call now Start my case online →

100% Canadian owned · one lab in London, Ontario · your data never leaves Canada

Cookie Policy (Canada)